Are you making promises that you fail to keep?
Salespeople want, or even need, to close the deal. So they make promises. Production or service teams splutter to realize them. But they don't succeed. Or at least not consistently. Then customers lose trust. Not to mention the time they demand when something goes wrong next time.
Onestone helps you determine which crisp promises to make. And when and how production delivers on them.
Together, we implement the most efficient work process and the right KPI's.
The result? Everyone in the chain works together in function of the customer. And thus in function of your business results.
Read about it in this case
Telenet Business
Converting strategic choices into much talked about customer experience
Other cases that will probably interest you as well
BNP Paribas Fortis
Growing by being a step ahead of the competition
SD Worx
Dealing with annoyances before they become complaints
POST Luxembourg
Outstanding handling of complaints
EDF Luminus
Making a complex process really customer-friendly
POST Telecom
Turning business clients into avid fans
Telenet Business
Converting strategic choices into much talked about customer experience
Cardif Spain
How to score with digital damage claim