Do your people run into obstacles to work in a customer-focused way?
"My employees want to be customer centric, but they are held back!". Indeed: often they collide with rules, procedures, faltering tools or colleagues who prefer the status quo. You would prefer to remove all these obstacles with the snap of a finger. Unfortunately, you can't. And in fact, it's not necessary.
Onestone analyzes the obstacles in razor-sharp detail: why were they ever devised? What were they intended to achieve at the time? And are there still arguments to maintain them today?
Through our design thinking method, your organization chooses to keep only what is useful or necessary. And through our psychology engineering approach, we design a way of working that your customers appreciate - and doesn't irritate them.
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Wat klanten over ons zeggen
Onestone had a very pragmatic approach in adapting their methodology to the needs and specifics of our company. This led to amazing results for the customers.”Claude Strasser
CEO - POST Luxembourg