Inspiring cases

We love sharing interesting cases with you, but our projects are always strategic by nature. That is why we have conferred with our clients about what exactly they wish to share about their strategy. Would you like to know more about their experience? We’d love to bring you in contact with them.

One of our recent projects is awarded the International Customer Experience Award for Best Business Transformation!

Telenet Business

Converting strategic choices into much talked about customer experience

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SD Worx

Dealing with annoyances before they become complaints

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BNP Paribas Fortis

Growing by being a step ahead of the competition

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EDF Luminus

Making a complex process really customer-friendly

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POST Telecom

Turning business clients into avid fans

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Cardif Spain

How to score with digital damage claim

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What clients say about us

I have worked with consultants before, but what we managed to achieve with Onestone is unprecedented, as this goes for the clients as well as for our own team.”

Eric Janssens Director SME - SD Worx

At Onestone they don’t settle for small improvements. Thanks to their proven methodology, we are taking major steps forward and are creating a lot of enthusiasm. Not only with our employees but also with our customers.”

Dirk Speybroeck VP Customer Operations B2B - Telenet Business

Onestone combines a strong theoretic background with a very practical approach focused on achieving a specific end-result. They refine and verify the new way of working through pilots. It’s inspiring and transpiring all at once!”

Henri Buenen Chief Commercial Officer - EDF Luminus

I believe they are unique in their approach, making things small to reach big.”

Ilse Henne CEO Materials - ThyssenKrupp Germany

Beware: they are no consultants. Once you let them in, you can’t escape intensive work, real change and challenging results.”

Uti Meier Strategy Coordinator - POST Luxembourg

The experts at Onestone bring focus. The ‘one stone at a time’ approach makes customer strategy tangible to both customers and employees.”

Steven Van Belleghem Author, speaker and advisor

The people at Onestone do exactly as they promise: by listening closely to who we are, they coach us towards developing a customer strategy that truly works.”

Rudy Moens Director Service Operations - bpost

Working with Onestone leads to results! No-nonsense and enthusing approach. Hard work, but with the end in mind.”

Peter s’Jongers CEO - Protime

The approach that Onestone takes and their expertise have shown and convinced us of the need and importance to have one shared vision that customers feel everyday.”

Pascale Hertogen Business Transformation Director - Partena

I love working with the people at Onestone, because they act as if they are ‘one of us’. They settle into our organization, keep our pace and understand our challenges. They‘re going for it, in unity with us.”

Nele Aendekerk Manager Customer Experience - EDF Luminus Now Director Customer Connection - Securex

Onestone challenges us. They help us find innovative solutions and assist in implementing them, sometimes with truly spectacular results.”

Kris Vervaet Vice President B2B – EDF France

Onestone has opened our eyes to how successfully accomplish our Customer journey. With a blend of clear vision, expertise and close cooperation.”

Kathleen Van der Paelt HR director - Carrefour Belgium

Developing a vision with us is not an idle promise at Onestone. Working towards a common purpose, as a solid partner, is crucial for me. This trust translates into a lasting relationship. That is why I choose them.”

Joost Cottyn Head of Employee Advocacy - BNP Paribas Fortis

What I particularly appreciate with Onestone is their straight open communication, their persistence to heighten the levels of enthusiasm in the organization, and how they gradually make themselves redundant while delivering their assignment.”

Johan De Pelsmaeker Director Branches Flemish Brabant - BNP Paribas Fortis

Onestone overachieved my expectations only in 4 days. They drove us for doing better than the plan, from solving internal issues to generate a transformation of the way of thinking and doing!”

Jean-Luc Barbier International Managing Director - SD Worx

I choose Onestone because of the amazing results they achieve. Their scientific insights lead to vision in customer behavior and they clearly demonstrate how customer satisfaction and efficiency go hand-in-hand.”

Jan Smets Director Retail and Customer Care - bpost

Onestone helped us design a strategic framework. We are now capable of offering services that are far better aligned with the needs of our customers.”

Jan Matthys Director Prevention and Health - bpost

Onestone had a very pragmatic approach in adapting their methodology to the needs and specifics of our company. This led to amazing results for the customers.”

Claude Strasser CEO - POST Luxembourg

Our clients