Are your customers complaining about accessibility?

Issues with availability, excessively long response times? Customers snap at it. And they create more work. They call back with the same question and use different channels at the same time. They put even more pressure on your employees and demand a fixed contact person. Or they escalate their question to a complaint...

We encounter it frequently. And it is solvable. Usually even without increasing capacity or workload.

How? We redesign your processes, fine-tune your omnichannel strategy (temporarily) and avoid the need for customers to call or call back. This is how Onestone responds to your customers' underlying, human needs: peace of mind and trust.

The effect on turnaround times, efficiency gains and customer satisfaction? Surprisingly fast and spectacular. This is proven time and again by our experiments in various environments.

Read about it in this case

SD Worx

Dealing with annoyances before they become complaints

Read More

Other cases that will probably interest you as well

SD Worx

Dealing with annoyances before they become complaints

Read More

EDF Luminus

Making a complex process really customer-friendly

Read More
BNP Paribas Fortis

BNP Paribas Fortis

Growing by being a step ahead of the competition

Read More

Telenet Business

Converting strategic choices into much talked about customer experience

Read More

POST Telecom

Turning business clients into avid fans

Read More

POST Luxembourg

Outstanding handling of complaints

Read More

Cardif Spain

How to score with digital damage claim

Read More

What clients say about us

I choose Onestone because of the amazing results they achieve. Their scientific insights lead to vision in customer behavior and they clearly demonstrate how customer satisfaction and efficiency go hand-in-hand.”

Jan Smets
Director Retail and Customer Care - bpost