Customer Strategy Expert
customer analytics - service design - change management - customer experience management - business process implementation
What gets me going? Bringing great ideas to life. I dream big, but I happily add pragmatism and common sense to make things concrete.
Customer service is my natural habitat. Over the years I have immersed myself in CX tools and methods. Thanks to my background as customer experience manager in different organisations, I have a good insight into the typical themes CX teams struggle with and the most efficient way to install a customer-oriented culture.
“It is not what you say, but what they remember.”