Debra Dirickx

Customer Strategy Expert

customer analytics - service design - change management - customer experience management - business process implementation

What gets me going? Bringing great ideas to life. I dream big, but I happily add pragmatism and common sense to make things concrete.

Customer service is my natural habitat. Over the years I have immersed myself in CX tools and methods. Thanks to my background as customer experience manager in different organisations, I have a good insight into the typical themes CX teams struggle with and the most efficient way to install a customer-oriented culture.

You will (almost) always see me with a smile . And I enjoy eating and drinking with my family or friends. Cooking relaxes me, and if it's been too long, nature calls me for a long walk.
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It is not what you say, but what they remember.

Neil Bearden