Customer Strategy Expert
customer analytics - service design - customer experience design - customer experience management
What gets me going? Bringing great ideas to life.
I dream big, but I happily add pragmatism and commen sense to concretise concepts.
Customer service is my natural habitat. Over the years I have immersed myself in CX tools and methods. Thanks to my background as customer experience manager in different organisations, I have a good insight into the typical themes CX teams struggle with and the most efficient way to install a customer-oriented culture.
I love to laugh, eat and drink with friends and family. Cooking relaxes me, and if it’s has been too long, nature calls me for a long walk.
“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.”