Stéphanie 't Felt
Customer Strategy Expert
communication strategy - behavioural economics - change management - intrinsic motivation - service innovation - customer experience design
What really fascinates me? The human psyche. What moves us? Why do we do what we do? Understanding behavioural changes and steering them, that gives me energy.
You want your teams to go far and beyond. Because only top box satisfaction scores will get you the return on your client relations. I challenge your collaborators and make sure they set the bar high. And I’ll gladly help them if they somehow get stuck.
I create clarity. With well thought-through communication you can get all your collaborators on the same wavelength and create results that exceed their expectations.
“If no prospect can describe your position, you don’t have one.”