service design – customer experience design – customer excellence coaching & training – change management – communication strategy
My speciality? Building the bridge between client strategy and execution. Concrete concepts, goals and steps to realise the strategy from concept to precise execution. Online and offline.
Focus on the essence, the customer, the process, the employees. And walking the path together, discovering potential, taking on new challenges to really tie customers to your company.
In my spare time, I like to explore the underwater world. I am an avid diver and water sports enthusiast.
“It always seems impossible until it's done.”