Your organisation is not really
customer oriented yet
You have a vision for the future that is customer oriented. But old habits persist.
You want to steer your organisational culture in a very specific direction.
We make your customer-oriented vison very tangible for everyone involved in your organisation and then help them adjust their way of working towards it. Step by step. Or rather: sprint by sprint. We let them feel what it’s like to book spectacular results, to spontaneously hear from clients how amazing they are.
That is how you use your clients to change your organisational culture.
Other cases that will probably interest you as well
Converting strategic choices into much talked about customer experience
BNP Paribas Fortis
Growing by being a step ahead of the competition
Turning business clients into avid fans
Dealing with annoyances before they become complaints
How to score with digital damage claim