Your clients aren’t as satisfied as you
would want them to be
Customer experience projects often get stuck in a dead-end street.
Initially there is always a lot of enthusiasm, but then reality sinks in. And the clients just don’t ‘feel’ it.
The return on investment? Nada.
Customer experience is hot. We see organisations coming up with all sorts of plans and strategies, but we also notice how most of these initiatives remain stuck in the conceptual phase. Because, in the meantime, the ‘real’ work has to be tended to as well. There are always more pressing issues that steer the focus away from looking at things from a client’s perspective.
Onestone brings focus. By making change manageable, realistic, but hugely impactful, we allow your organisation to fully benefit from a first improvement. And from there we create a ripple effect. So we start small and take it from there. That’s how we create momentum for everything that follows.
The result? Smoother operations, efficient teams and happy customers.
Other cases that will probably interest you as well
BNP Paribas Fortis
Growing by being a step ahead of the competition
Converting strategic choices into much talked about customer experience
Dealing with annoyances before they become complaints
How to score with digital damage claim
Making a complex process really customer-friendly
What clients say about us
I believe they are unique in their approach, making things small to reach big.”Ilse Henne
CEO Materials - thyssenkrupp Germany