Fred Reichheld, the inventor of the Net Promotor Score (NPS) in his article on LinkedIn.
Fred Reichheld
The Net Promoter System is built on customer feedback―but if the feedback comes from the wrong customers, then what is the point?
Fred Reichheld
The Net Promoter System is built on customer feedback―but if the feedback comes from the wrong customers, then what is the point?
Fred Reichheld
Fred Reichheld, the inventor of the Net Promotor Score (NPS) in his article on LinkedIn.